ServiceNow for Software Development Managers: Accelerate Delivery

Key Takeaway:

  • ServiceNow Impact, based on customer feedback, is an important tool for accelerating time-to-value and delivering key strategic IT priorities. It provides tailored support and strategic guidance to align global technology organization’s priorities to ServiceNow technology. It is endorsed by CIOs and highly rated by customers for its agile execution and enabling digital transformation.
  • IT Project Portfolio Management (PPM) is a significant capability that accelerates time-to-value and cost savings. ServiceNow is using the PPM capability from the IT Business Management (ITBM) product to manage IT projects and has realized significant benefits such as a 20% acceleration in time-to-value, 60% reduction in average time to screen and approve projects, 4,342 hours saved yearly through real-time reporting and dashboards, and $354,900 savings annually in project management costs. Prior to using ITBM, project management was done manually using email, spreadsheets, and other legacy tools, resulting in inefficiencies and stale data.
  • Continuous delivery, DevOps, and an agile 2.0 approach are becoming increasingly important for accelerating time-to-value and ensuring a better user experience. By incorporating all aspects of building code into production, using advanced automation solutions for repetitive tasks like testing, and shipping smaller software changes at a more consistent rate, businesses and software vendors can realize faster deployment cycles and reduced costs.

ServiceNow Impact on Software Development Managers

As a software development manager, it is crucial to stay updated on the latest technologies that can accelerate delivery and improve customer satisfaction. In this section, we will explore the impact of ServiceNow on software development management. ServiceNow has become an essential tool for accomplishing goals, contributing to closing the customer value gap. Additionally, we will delve into ServiceNow’s digital transformation journey as an IT enabler and agile execution platform. Finally, we will hear an endorsement from the CIO at Anaplan on the impact ServiceNow has had on their organization.

Foundation on Customer Feedback

ServiceNow for Software Development Managers: Accelerate Delivery champions customer feedback as a key foundational element for its impact on Software Development Managers. They gain insights into customer pain points and strengths of their products through active listening. This feedback forms the basis for product development and helps make sure the end-user experience is a priority.

ServiceNow’s dedicated team of Impact Champions understands the value of staying connected with customers. They work closely with them to assess needs, provide insights, and fix any issues. Through these interactions, customer feedback is continually collected and incorporated into the company’s product roadmap.

Moreover, ServiceNow uses customer feedback to help close the gap between perceived and actual value. This helps make sure addressing top priorities stays at the forefront of initiatives.

Customer feedback not only shapes software development, but also organizational transformations like Agile 2.0 and continuous delivery models. These help businesses and vendors stay agile while providing early benefits to users.

ServiceNow’s Impact Champions are superheroes who guide the digital transformation journey.

ServiceNow Impact Champions: Leaders and Experience

The role of ServiceNow Impact Champions cannot be underestimated when it comes to their influence on software development managers. These pros are respected in their field and have extensive experience in completing software projects on time and within budget. Their knowledge is essential to speeding up delivery and ensuring customer pleasure.

ServiceNow Impact Champions work in close contact with software development managers to see major issues and offer strategic advice. This optimizes workflows and makes sure the most value is taken out of the platform. What marks them out is their focus on customer success. They not only make sure things are done accurately, but also do the right things for customers while still keeping organizational goals in view.

Becoming a ServiceNow Impact Champion is no easy task, with only a few achieving this status. However, the CIO at Anaplan has praised the program and points out its importance in increasing delivery and customer satisfaction. It is obvious that the influence of ServiceNow Impact Champions on software development managers is massive and invaluable, particularly for those using agile methods or going through digital transformation.

Closing the Customer Value Gap: Top Priorities for ServiceNow

ServiceNow puts its customers first. Their Impact tool is a key player in driving digital transformation and speeding up IT projects. The Impact Champions focus on customer satisfaction and delivering great experiences. ServiceNow listens to and acts on customer feedback, with an agile approach to add value. The Pilot Program Success model lets customers invest in unproven products, and Project Portfolio Management (PPM) helps them save time and money. ServiceNow provides tailored solutions to meet particular needs. Their priority is to close the customer value gap.

ServiceNow Impact: Important Tool for Accomplishing Goals

ServiceNow is a great way to reach goals. It gives software development managers specialized help and advice. Businesses can use it to move quickly and make customers happy. This saves time and money.

Continuous software development is key. It gives organizations the ability to keep up with the market. And, customers are willing to pay for results. Plus, the process is much faster.

Now-on-Now is the approach ServiceNow suggests. It helps businesses deliver products and services quickly and affordably. It gives them tailored support, perfect for reaching their goals.

ServiceNow’s Digital Transformation Journey: IT Enabler and Agile Execution

ServiceNow, a top SaaS provider, completed a digital transformation journey. This improved IT operations and allowed for more agile execution. The Impact capabilities of ServiceNow and tailored support and strategic guidance were key to this transformation.

Businesses can use ServiceNow Impact to execute digital strategies in real-time. This helps them recover from disruption quickly and achieve desired outcomes faster. The platform also offers continuous delivery and end-to-end visibility, increasing value across the enterprise.

Software development managers benefit from ServiceNow’s digital transformation journey. It has shifted them from traditional to continuous software development, enabling them to prioritize speed to value. This shift was essential for ServiceNow’s top goals like closing the customer value gap.

Anaplan’s CIO endorsement highlighted ServiceNow Impact as an essential tool. It aids organizational goals through pilot program success and project portfolio management. ServiceNow’s digital transformation journey enabled the platform to better serve its customers as an IT enabler and offer more agile execution.

ServiceNow Impact Endorsement: CIO at Anaplan

The CIO of Anaplan has given a key endorsement to ServiceNow for Software Development Managers: Accelerate Delivery. It’s a strategic tool for software development managers, with tailored support and guidance. It’s built on customer feedback, for assured results.

This endorsement shows ServiceNow’s leadership. They prioritize speed to value, for cost savings and time-to-value. PPM is another feature for IT projects with tailored guidance.

Traditional software development methods aren’t enough. Continuous delivery offers advantages. It improves collaboration between teams and increases transparency and accountability.

Agile 2.0 and a “now-on-now” approach mean customers get speedy results. ServiceNow provides tailored support, strategic guidance, agile execution, and PPM. It’s an IT enabler that delivers.

Prioritizing Speed to Value: Customer Perspectives

Software dev managers must prioritize speed to value. Customers expect solutions fast. ServiceNow provides tools to deliver. These tools help to prioritize speed and value. This leads to contented customers and business success.

Speed to value is time taken to satisfy customer needs. ServiceNow gives managers tools to track progress, centralize collaboration, automate workflows, and find areas of improvement. These help teams align and optimize collaboration, leading to faster solutions.

Uniquely, ServiceNow allows managers to visualize project workflows, set goals, track targets, and measure success. Data-driven decisions lead to timely delivery of value-based solutions. Prioritizing speed to value ensures customer satisfaction, efficient product deployment, and an advantage over competitors.

Pro Tip: ServiceNow helps managers streamline software dev processes. This tool enables them to prioritize speed to value from a customer perspective. It helps optimize collaboration, track progress, and address issues quickly for faster solution delivery.

Pilot Program Success: Willingness to Pay for Unproven Product

Software development managers are often looking for ways to speed up product delivery. Pilot programs, testing new and untested products, can be a way to do this. A key part of a pilot program’s success is managers’ willingness to invest in these products, even though their value is not proven.

Managers need to be ready to invest in new products that may improve business processes. But they must weigh risks and benefits, including paying for unproven products. This might require a shift in thinking, as managers may be hesitant to take risks.

Clear communication between stakeholders is essential for pilot programs. This includes developers, testers, and IT operations teams. Managers must explain the program’s goals to everyone. They must be ready to adjust based on feedback and results. Keeping the focus on the goals increases the chance of success and provides insights which can be used for future product development.

Project Portfolio Management: Key Capability for IT Projects

A strong Project Portfolio Management (PPM) capability is integral to the success of IT projects. In this section, we will explore the benefits of implementing IT Business Management (ITBM) PPM, such as accelerating time-to-value and realizing cost savings. PPM helps ensure the delivery of strategic IT priorities, which in turn contributes to the overall success of the organization.

Benefits of ITBM PPM: Acceleration in Time-to-Value and Cost Savings

ITBM PPM (IT Business Management Project Portfolio Management) offers a wealth of advantages for businesses. With PPM implementation, companies can experience faster time-to-value and lower costs.

  • 1. PPM gives businesses a clear overview of project statuses and priorities, providing them with insights to allocate resources and plan out schedules for maximum efficiency.
  • The tools and processes associated with PPM streamline project management workflows, leading to higher productivity and less downtime between projects.
  • PPM also allows better risk management, as project managers can quickly identify potential issues and take action to decrease the risk of project failure.
  • Moreover, PPM keeps stakeholders engaged and satisfied by letting them view project progress in real-time and provide feedback.
  • It helps ensure that IT projects are aligned with business goals and objectives, leading to better utilization of IT resources.
  • Lastly, with the data analytics in PPM tools, companies can review past project performance records and forecast future project timelines more accurately.

ITBM PPM implementation has been known to enhance time-to-value and cost savings. Additionally, standardized metrics connected to KPIs enable business leaders to know how KPIs match up with operational metrics. This aids in conversations that lead to profitable solutions.

Pro Tip: An ideal team for successful implementation consists of software development professionals and business partners alike. This facilitates a better understanding of the project lifecycle and successful collaboration. PPM: Helping IT Projects prioritize like a pro!

Strategic IT Priorities Delivered by PPM

Project Portfolio Management (PPM) is key for IT projects. It helps deliver strategic IT goals faster, with cost savings. Through ITBM PPM, businesses can use resources more efficiently and prioritize important projects. PPM helps businesses track project data in real-time to ensure objectives are met and scope stays within limits.

PPM gives businesses a full view of their investments, making it easier to check portfolio performance and make changes. This helps spot roadblocks or potential delays quickly, so corrections can be made on time. In the end, PPM helps organizations match investments to their strategic objectives.

The benefits of PPM include compliance, financial management, and risk reduction. Businesses can prioritize efforts across all aspects of their operations for better resource deployment and higher ROI. Adopting PPM also reduces delays between departments, with easier access to project status updates. Strategic IT goals can be met by PPM, helping businesses manage IT projects better and drive success.

Traditional vs. Continuous Software Development: Advantages of the Latter

Continuous software development offers many advantages over traditional methods, as seen in the comparison table. Traditional methods often cause delays and are not easy to adapt. However, the continuous approach emphasizes frequent updates. This enables quick delivery and collaboration for teams. ServiceNow for software development management allows companies to speed up the process.

Benefits of continuous approach include:

There is improved visibility and transparency. Real-time monitoring and automated reporting help with decision-making and reduce the risk of errors. ServiceNow helps streamline the process and ensure high-quality software delivery. It provides a single platform for developers, operations teams, and stakeholders to collaborate.

Continuous Delivery: Key Advantages for Businesses and Vendors

Continuous Delivery is a groundbreaking process with numerous advantages for businesses and vendors. It boosts productivity and shortens time-to-market. Additionally, it minimizes lead times, strengthens quality, and reduces risk. Resulting in a more efficient development process.

One of the biggest pluses of Continuous Delivery is its flawless integration with ServiceNow. This software platform streamlines automation processes. Automating manual tasks and monitoring software performance in real-time helps developers to deliver software on different platforms and devices. This translates into lower expenses, higher quality products, and faster innovation.

Research from ServiceNow shows that businesses that use Continuous Delivery can cut down their release time by up to 70%. This translates into increased revenue growth, improved profitability, and heightened customer satisfaction.

Accelerating Time-to-Value Using Agile 2.0: Now-on-Now Approach

Software dev industry? There’s a way! Agile 2.0 and the Now-on-Now approach can accelerate time-to-value. Leveraging ServiceNow’s platform streamlines workflows, boosts collaboration and boosts delivery times for enhanced productivity.

Now-on-Now is a semantic variation of Agile 2.0 with ServiceNow’s platform. This creates seamless communication and integration between dev teams. Plus, powerful features let managers optimize resources and manage projects efficiently, resulting in faster time-to-market.

Real-time insights into project progress and performance are essential for the Now-on-Now approach. ServiceNow collects and analyzes project data in real-time, allowing managers to make data-driven decisions and adjust strategies accordingly.

To max out the Now-on-Now approach, software dev managers should focus on cross-functional collaboration and Agile methodologies. Break down silos and promote teamwork for shared goals. Automation and optimization reduce inefficiencies and speed up delivery.

In summary, Agile 2.0 and Now-on-Now approach plus ServiceNow’s platform = faster delivery times, improved productivity, and enhanced project success.

ServiceNow Impact Capabilities: Tailored Support and Strategic Guidance

ServiceNow’s impact capabilities offer tailored support and guidance for software development managers. This will benefit the entire project delivery pipeline. It is designed to streamline processes and discover bottlenecks. This will enable managers to prioritize tasks and allocate resources effectively. With real-time insights and analytics, ServiceNow provides a comprehensive view of the development process. This allows managers to make well-informed decisions about optimizing the delivery pipeline.

By taking advantage of ServiceNow, software development managers can identify areas for improvement and comply with industry standards. This makes work more transparent and streamlined, resulting in faster project deliveries and better outcomes. Managers can try to identify crucial milestones and bottlenecks, allocate resources, and set achievable goals. Additionally, agile methodologies can help remain flexible in the face of changing project requirements.

In summary, ServiceNow’s impact capabilities offer great benefits for the delivery pipeline. It provides managers with a comprehensive understanding of the development process. By using the tailored support and strategic guidance, software development managers can achieve better project outcomes and optimize resources.

Five Facts About ServiceNow for Software Development Managers: Accelerate Delivery:

  • ✅ ServiceNow Impact’s success is due to its foundation on customer feedback and is a key tool to help businesses accelerate time to value and bridge the customer value gap. (Source: ServiceNow Impact)
  • ✅ ServiceNow uses the IT Business Management (ITBM) product to improve execution of agile tasks and projects, resulting in reduced costs and faster time-to-value. ServiceNow has realized benefits such as a 20% acceleration in time-to-value, 60% reduction in average time to screen and approve projects, 4,342 hours saved per year through real-time reporting and dashboards, and $354,900 saved each year in project management costs. (Source: ServiceNow Blog, 2017)
  • ✅ Continuous delivery, an Agile-software development approach used by ServiceNow, allows for faster deployment cycles, better user experience, and reduced costs. (Source: ServiceNow Blog, continuous delivery page)
  • ✅ ServiceNow Impact provides tailored support and strategic guidance to align global technology organization’s priorities to ServiceNow technology, helping achieve strategy and maximize the value of investment. 26 customers participated in a pilot program and were willing to pay for the unproven product. Paul Fipps was one of the original leaders and champions of ServiceNow Impact. Sesh Tirumala, CIO at Anaplan, endorses ServiceNow Impact. (Source: ServiceNow Impact page)
  • ✅ Tony Colon, the new leader for the next phase of ServiceNow Impact, has experience building $100 million businesses and is tasked with accelerating value for all customers. Closing the customer value gap and accelerating value for all customers are top priorities for ServiceNow in 2023 and beyond. (Source: ServiceNow Impact page)

FAQs about Servicenow For Software Development Managers: Accelerate Delivery

What is ServiceNow Impact and why is its foundation on customer feedback important?

ServiceNow Impact is a tool that provides tailored support and strategic guidance to align global technology organizations’ priorities to ServiceNow technology. Its success is due to its foundation on customer feedback. Customers prioritize value realization and speed to value, which is why 26 customers participated in a pilot program and were willing to pay for the unproven product.

What are the capabilities of ServiceNow Impact?

ServiceNow Impact provides tailored support and strategic guidance to align global technology organizations’ priorities to ServiceNow technology. It helps achieve strategy and maximize the value of investment. Paul Fipps was one of the original leaders and champions of ServiceNow Impact, and Tony Colon is the new leader for the next phase of ServiceNow Impact. Tony Colon has experience building $100 million businesses. Sesh Tirumala, CIO at Anaplan, endorses ServiceNow Impact.

How can ServiceNow ITBM Project Portfolio Management accelerate project delivery?

ServiceNow is using the Now Platform to digitally transform its business and improve customer, partner, and employee experiences. IT is a key enabler in this journey, and effective execution of agile tasks and projects is crucial. ServiceNow is using the Project Portfolio Management (PPM) capability from the IT Business Management (ITBM) product to manage IT projects. Prior to using ITBM, project management was done manually using email, spreadsheets, and other legacy tools, resulting in inefficiencies and stale data. With full use of ITBM PPM, ServiceNow has realized benefits such as a 20% acceleration in time-to-value, 60% reduction in average time to screen and approve projects, 4,342 hours saved per year through real-time reporting and dashboards, and $354,900 saved each year in project management costs. Project Portfolio Management delivers on all three strategic IT priorities: increased velocity, improved visibility, and delivering high-value investments.

What is continuous delivery and how does it benefit businesses and software vendors?

Traditional software development involved a waterfall methodology where products were developed upfront, tested, and then deployed, resulting in slow deployment cycles and a less positive user experience. DevOps and continuous delivery were born out of the Agile-software revolution. Continuous delivery incorporates all aspects of building code that could go into production while using advanced automation solutions for repetitive tasks like testing. It allows developers to ship smaller software changes at a more consistent rate, and under some circumstances, the code may go directly to production (continuous deployment). Continuous delivery provides key advantages for businesses and software vendors, including faster deployment cycles, better user experience, and reduced costs.

What are the top priorities for ServiceNow in 2023 and beyond, and how can ServiceNow Impact help achieve these goals?

Closing the customer value gap and accelerating value for all customers are top priorities for ServiceNow in 2023 and beyond. ServiceNow Impact is an important tool to accomplish these goals by providing tailored support and strategic guidance to align global technology organizations’ priorities to ServiceNow technology.