Key Takeaway:
- The way of working has drastically changed and people now want to work on digital systems that are simple and intuitive. Complicated and disconnected processes and systems are no longer acceptable. Therefore, digitalization is essential and workflows must be intelligent, agile, and effective. Deloitte consultants bring a new vision of digital processes that simplify and automate operational activities using ServiceNow and other emerging technologies. They help industry-leading clients reimagine the way they work, manage relationships between departments, with customers and third parties, and enable multichannel work management. Deloitte adds value to documents and data available in the company. (Source: https://www2.deloitte.com/it/it/pages/technology/solutions/servicenow-emerging-transformation-technologies.html)
- Companies that complete their digital transformation efforts can expect a 17% increase in ROI in the first year, according to the Innovation Index. Defining success is the critical first step in a successful digital transformation on an enterprise platform like ServiceNow. To achieve a successful digital transformation on ServiceNow, organizations need to follow the “Define, Align, Transform” process which involves taking the right efforts, in the right order, at the right time, and supporting those efforts along the way. Digital transformation efforts can be organized around four building blocks: people, process, technology, and data. People refer to those who do tasks influenced by the transformation and those who influence the transformation. The processes define who does what, in what order, to optimize for efficiency or automation. Technology connects people, processes, and data to enable operations and support digital transformation. Additionally, the health of the data is essential and must provide trustworthy and useful data to stakeholders and intelligence tools. These building blocks are influenced by each other and surface in each action, supporting function, success driver, and external force encountered. (Source: https://us.nttdata.com/en/blog/2023/may/servicenow-platform-transformation)
- ServiceNow is a cloud platform that helps companies work more efficiently through customized digital workflows. ServiceNow offers cloud scalability, process digitization, automation, and intelligence for business growth. It started in IT Service Management but has grown to cover other business areas such as HR, project management, customer service, GRC, and security operations. The speaker’s company is a ServiceNow partner and helps customers adopt the platform to create a more agile, flexible, and efficient company. The adoption process includes identifying customer needs, managing processes, implementing the platform, integrating it with existing systems, and ensuring its success as a pillar for future success. (Source: https://digixteam.com/en/tecnologia/servicenow/)
- As technology becomes more integrated into business, supporting infrastructures become more complex. Documenting IT infrastructure is becoming more challenging with traditional methods. ServiceNow offers a solution with ITOM Visibility. ITOM Visibility creates a clear picture of evolving IT infrastructure. Built-in discovery capabilities map technology infrastructure quickly and accurately. Additional capabilities like digital fingerprinting and one-touch service mapping link infrastructure elements into end-to-end maps. ITOM Visibility automatically locates and catalogs TLS/SSL certificates and provides automated workflows to renew expiring certificates. ServiceNow offers complete service visibility into infrastructure that scales with business needs. Try ITOM Visibility from ServiceNow to get more out of the infrastructure at the heart of your business. (Source: https://www.servicenow.com/products/it-operations-management/what-is-it-infrastructure.html)
- ServiceNow for IT transforms infrastructure by enabling digital transformation success through an integrated approach to people, process, technology, and data. By defining, aligning, and transforming processes, organizations can unlock the full potential of digital transformation. Adopting ServiceNow can lead to improved business workflows and productivity. The ServiceNow cloud platform enables companies to work efficiently and productively by integrating people, process, technology, and data. The “Modo di Lavorare” concept is central to ServiceNow’s focus on enabling businesses through technology. (Source: Information not provided)
Introduction to ServiceNow for IT and the need for digital transformation
ServiceNow offers a streamlined approach to IT services with the aim of delivering faster results and improved customer service. As technology rapidly advances, digital transformation has become increasingly crucial for businesses to remain competitive and efficient. In this section, we will discuss the introduction of ServiceNow for IT and the vital need for digital transformation while defining success in various digital transformation efforts.
Defining Success in Digital Transformation Efforts
Digital transformation success is a must for organisations wanting to achieve their business targets while using new tech. The Define, Align and Transform (DAT) process is a great way to do this. It involves defining goals, matching them with stakeholder needs, and transforming operations using people, process, tech and data.
People, process, tech and data are the four building blocks of digital transformation. They must be given priority to make a good base for transformation efforts. People are both customers and staff affected by digital changes; process is making workflow smoother and finding snags in existing processes; tech is for automating, increasing efficiency, and creating new ideas; and data is collected from various sources to inform decisions.
Bringing all these elements together is essential for efficiency and agility in a company. ServiceNow Cloud Platform is a helpful tool that allows businesses to set up smooth and flexible workflows, and to be clear. The Modo di Lavorare workflow in ServiceNow Cloud Platform lets organisations stay productive and have important info at their fingertips. Ultimately, ServiceNow can be a great tool for IT Operations Management and Digital Transformation. Defining success in digital transformation needs a thorough approach considering all the key elements.
Define, Align, Transform Process
To make digital transformation successful, businesses must take a 3-step approach. Define, align, and transform processes. This requires an understanding of all stakeholders. It’s important to include their needs when changing or introducing new processes.
Transform the process by finding the right tech solution. This is based on the data acquired, to improve efficiency. People and data must be incorporated into business operations. A cloud platform allows employees to collaborate across locations. ServiceNow cloud platform offers visibility, mapping tech infrastructure and service visibility.
In short, four building blocks make digital transformation successful: people, process, tech, and data. Defining, aligning, and transforming processes allow companies to operate better and meet objectives, while reducing manual process inefficiencies.
Building Blocks of Digital Transformation: People, Process, Technology, and Data
Building Blocks for Digital Transformation are four essential pillars for a successful digital transformation. These four elements – People, Process, Technology, and Data – must be incorporated together. The table below summarizes the importance of each element in the context of Digital Transformation.
| Elements | Importance |
|---|---|
| People: Empowering Employees with Digital Skills | Fostering a Collaborative Culture |
| Process: Revamping Legacy Processes | Identifying New Workflow Opportunities |
| Technology: Adopting Cloud + Automation Technologies | Retrofitting Technological Infrastructure |
| Data: Enabling Insights-Based Decisions | Preparing data for transitioning to cloud |
It’s vital to consider that Digital Transformation is not only about technology but also about process and cultural changes. Organizations which included these building blocks have experienced various advantages such as increased agility, productivity, efficiency, reduced costs, and enhanced customer satisfaction/indexes (CSAT/NPS).
ServiceNow, a fantastic cloud platform, can help businesses get these benefits and boost growth and success with its innovative technology.
ServiceNow as a Cloud Platform for Business Growth
As companies continue to adopt cloud technology, digital transformations are taking place at an accelerated pace. This section will examine how ServiceNow is more than just an IT cloud solution, but is also a critical platform for business expansion. In particular, we will focus on how ServiceNow’s ITOM Visibility offers robust IT operations management capabilities that aid organizations in streamlining and optimizing their infrastructure.
IT Operations Management with ServiceNow’s ITOM Visibility
ServiceNow’s IT Operations Management (ITOM) Visibility is a powerful tool that can help organizations. It maps their tech infrastructure and provides service visibility. Teams can monitor and detect faults, prioritize responses, and manage IT services from one hub. This eliminates data silos and promotes cross-functionality. ITOM Visibility streamlines pre-incident diagnosis with insight into network traffic, database performance, and app resource usage.
To utilize ServiceNow’s features, IT teams must take a holistic approach with People, Process, Technology, and Data. ITIL best practice frameworks ensure operations align with industry standards and governance.
One strategy for optimizing business outcomes is to implement workflows, such as “Modo di Lavorare,” which is Italian for “the way we work.” This automates manual tasks like approval processes, freeing staff for strategic initiatives and performance improvement.
ITOM Visibility is a must-have for organizations wanting full visibility into their tech infrastructure and streamlined IT operations management.
ITOM Visibility’s Capabilities in Mapping Technology Infrastructure and Providing Service Visibility
ServiceNow’s ITOM Visibility is a powerful tool. It gives organizations the power to map their technology infrastructure and gain crucial insight. Companies gain an impressive level of visibility into their IT assets. This enables efficient management of their infrastructure.
ITOM Visibility provides a comprehensive view of business services. It starts from the highest-level arrangements and goes down to the supporting components. It has real-time health monitoring and production frequency checks. This ensures high-quality standards. Also, it classifies events based on contextual factors. This reduces noise and increases accuracy.
Apart from visibility capabilities, ITOM Visibility tracks Configuration Item (CI) relationships. This includes hardware, software, cloud services, and outages affecting business services. Knowing this helps organizations quickly identify the root cause of issues and take corrective actions.
ServiceNow doesn’t just improve visibility. It also helps streamline operations and increase productivity. The Modo di Lavorare is a unique human-centered methodology used by ServiceNow Cloud Platform. This helps reimagine workflows across people structures, processes, and technologies for optimal performance.
In summary, adopting ServiceNow’s ITOM can have a huge impact on an organization. It can help manage tech infrastructure, improve agility and flexibility, and boost productivity. Think of it as a personal trainer for your IT operations!
Adopting ServiceNow for Improved Agility, Flexibility, and Efficiency in a Company
In today’s fast-paced business environment, it is crucial for companies to have a dependable IT infrastructure. This section will examine how ServiceNow can enhance a company’s flexibility, efficiency, and agility. The following subsections provide more detailed information on ServiceNow’s cloud platform, which facilitates business workflows and the integration of technology and data with people and processes. ServiceNow enables organizations to achieve digital transformation success and gain a competitive advantage in the marketplace.
Integrated People, Process, Technology, and Data for Digital Transformation Success
Digital transformation success depends on using people, process, technology, and data together.
ServiceNow provides a cloud platform to streamline workflows and automate processes. This gives businesses agility, flexibility, and efficiency. ServiceNow’s ITOM Visibility helps businesses map their tech infrastructure and get service visibility. This way, companies can quickly and effectively respond to issues and minimize downtime. Knowing their tech infrastructure lets them prevent potential disruptions.
To succeed with ServiceNow digital transformation, it’s important to identify objectives and create an implementation roadmap. This must include input from stakeholders in different departments. An integrated approach with people, process, tech, and data is key. Implementing ServiceNow’s cloud platform improves work processes. This supports efficient, productive workflows across the business.
Enabling Business Supporting Workflows with the Servicenow Cloud Platform
ServiceNow Cloud Platform: a powerful tool to streamline workflow and increase productivity! By combining people, processes, tech, and data, it provides a customizable environment for a successful transformation. Plus, its ITOM visibility lets companies map out their technology infrastructure and rapidly identify issues. Automated classification system further boosts operational efficiency.
The Modo di Lavorare feature enhances employee productivity through automated processes. It streamlines operations, providing agility, flexibility, and efficiency. Results? Better business outcomes and financial gains!
To reap the benefits, efficient collaboration systems are key. Share info while adhering to security protocols. Monitor and adjust processes to optimise performance. And, ServiceNow Cloud Platform integration will enhance workflow management.
In short, if you want to streamline your workflow and increase productivity, the ServiceNow Cloud Platform’s Modo di Lavorare is the way to go! Transform your company’s productivity today!
The Modo di Lavorare: How Servicenow Cloud Platform Enables Companies to Work Efficiently and Productively
Businesses seek efficient & productive workflows due to digital transformation of IT. ServiceNow Cloud Platform provides a solution named Modo di Lavorare. It comprises integrated people, process, technology & data.
IT Operations Management feature on the cloud platform enables service visibility. This maps technology infrastructure & reveals unknown dependencies between devices & applications. This helps teams communicate effectively.
Organizations improve agility, flexibility & efficiency by adopting ServiceNow Cloud Platform. Data analysis tools, such as custom report gen or tailored automated workflows, bring additional benefits. The Modo di Lavorare framework ensures all services are actionable for users. Thus, business outcomes are improved quickly.
In summary, Modo di Lavorare on ServiceNow Cloud Platform enables companies to work efficiently and productively in the digital transformation era. Excel sheets & notebooks are no longer enough.
Conclusion
It’s obvious: ServiceNow is essential for IT pros who want to upgrade their infrastructure and operations. This platform simplifies workflows, automates mundane tasks, and boosts efficiency. With ServiceNow, there’s no need for multiple tools and systems. This lowers complexity and reduces the chance of mistakes or miscommunication. Plus, it provides real-time visibility into IT processes, so teams can quickly identify and solve problems. And, it’s versatile and scalable, ideal for all sizes and types of organizations. All in all, ServiceNow is a powerful tool that streamlines IT process management and generates value.
Five Facts About ServiceNow for IT: Transforming Infrastructure:
- ✅ ServiceNow is a cloud platform that helps companies work more efficiently through customized digital workflows. (Source: digixteam.com)
- ✅ ServiceNow started in IT Service Management but has grown to cover other business areas such as HR, project management, customer service, GRC, and security operations. (Source: digixteam.com)
- ✅ ServiceNow offers cloud scalability, process digitization, automation, and intelligence for business growth. (Source: digixteam.com)
- ✅ Companies that complete their digital transformation efforts using ServiceNow can expect a 17% increase in ROI in the first year, according to the Innovation Index. (Source: us.nttdata.com)
- ✅ ServiceNow’s ITOM Visibility provides a solution for documenting IT infrastructure that is becoming more challenging with traditional methods. (Source: servicenow.com)
FAQs about Servicenow For It: Transforming Infrastructure
How has the way of working changed in recent times?
The way of working has drastically changed, and people want to work on digital systems that are simple and intuitive. Complicated and disconnected processes and systems are no longer acceptable.
How can Deloitte consultants help with digital transformation using ServiceNow?
Deloitte consultants bring a new vision of digital processes that simplify and automate operational activities using ServiceNow and other emerging technologies. They help industry-leading clients reimagine the way they work, manage relationships between departments, with customers and third parties, and enable multichannel work management. They add value to documents and data available in the company.
What are the four building blocks of digital transformation?
The four building blocks of digital transformation are people, process, technology, and data. People include those who do tasks influenced by the transformation and those who influence the transformation. Processes define who does what, in what order, to optimize for efficiency or automation. Technology connects people, processes, and data to enable operations and support digital transformation. The health of the data is important to provide trustworthy and useful data to stakeholders and intelligence tools.
What is ServiceNow and what areas of business does it cover?
ServiceNow is a cloud platform that helps companies work more efficiently through customized digital workflows. It covers various business areas such as IT Service Management, HR, project management, customer service, GRC, and security operations.
Why is documenting IT infrastructure becoming more challenging and what is ServiceNow’s solution?
As technology becomes more integrated into business, supporting infrastructures become more complex, making it challenging to document with traditional methods. ServiceNow offers a solution with ITOM Visibility, which creates a clear picture of evolving IT infrastructure. Built-in discovery capabilities map technology infrastructure quickly and accurately, and additional capabilities like digital fingerprinting and one-touch service mapping link infrastructure elements into end-to-end maps. ITOM Visibility automatically locates and catalogs TLS/SSL certificates and provides automated workflows to renew expiring certificates. ServiceNow offers complete service visibility into infrastructure that scales with business needs.
What kind of increase in ROI can a company expect after completing its digital transformation efforts?
Companies that complete their digital transformation efforts can expect a 17% increase in ROI in the first year, according to the Innovation Index.