ServiceNow Discovery: Identifying IT Infrastructure

Key Takeaway:

  • ServiceNow Discovery is a powerful tool for identifying and managing IT infrastructure through automated discovery, mapping, and analysis of IT assets, resulting in an accurate and up-to-date CMDB. The discovery module offers horizontal and top-down discovery, with top-down discovery mapping CIs that are part of business services and establishing relationships between them.
  • Successful implementation of ServiceNow Discovery involves defining the scope of discovery, creating a discovery schedule, analyzing and refining patterns, and validating patterns. ServiceNow recommends carefully planning the implementation process and configuring the MID Server during the process. Best practices and real-world examples are shared to ensure a successful implementation.
  • Improper management of IT assets can lead to various impacts, including financial, customer, operational, and ITOM impacts. ServiceNow Discovery implementation offers hassle-free IT asset management and promotes better business decisions by creating relationships in the otherwise just inventories with no relationships CMDB. The tool also supports various technologies such as Kubernetes, Docker, and AWS Lambda and cloud vendor configuration interfaces and supports Microsoft Azure, Google GCP, IBM Cloud, and Oracle Cloud infrastructure.

Introduction to ServiceNow Discovery

ServiceNow Discovery is an advanced tool that provides an introduction to IT management. It detects components such as hosts, devices, applications and databases for organizations to manage their IT infrastructure accurately. This tool gives visibility into the IT environment so decisions and risk management can be effective.

ServiceNow Discovery provides a comprehensive approach. It examines dependencies and relationships between components to identify potential risks before they become critical. This reduces time and effort for IT management and maintenance.

This tool has an automated approach to managing IT infrastructure. It discovers infrastructure components without manual identification and tracking. It integrates with other ServiceNow modules like Incident Management and Change Management for a complete end-to-end solution.

Organizations can automate the management of their IT infrastructure with ServiceNow Discovery. This reduces the time and effort required for IT maintenance. They gain visibility into their IT environment to make informed decisions and improve risk management.

Benefits of ServiceNow Discovery for IT Infrastructure management

ServiceNow Discovery is a powerful tool with many advantages. It gives IT infrastructure management greater visibility into the organization’s assets and their relationships. Automated data collection provides accurate inventory management. This helps quickly resolve issues and increases IT productivity. Security is improved by detecting vulnerabilities and potential threats. Cost savings come from identifying retired or wasteful assets. Automated tools also save time and allow for consistency. Additionally, ServiceNow Discovery connects assets to business services, allowing organizations to identify critical applications and optimize business productivity. All these benefits make ServiceNow Discovery an essential tool for any organization.

Implementation strategy for ServiceNow Discovery

An effective implementation strategy for ServiceNow Discovery is crucial to identifying the IT infrastructure within an organization. In this section, we will discuss how to define the scope of discovery, plan the discovery schedule and credentials, configure the MID Server, create a discovery schedule, analyze data, and create and refine patterns with verified results.

Defining scope of discovery

For ServiceNow Discovery to be a success, it’s key to define and narrow down the scope of discovery. This means figuring out which assets and configurations need to be discovered in an organization’s IT infrastructure.

Defining the scope needs knowledge of business needs, requirements, and goals for the implementation. Involving key stakeholders from IT operations, service management, security, compliance, and business owners can help. The team must decide which applications are important for discovery.

Furthermore, identifying what type of assets need to be discovered – servers (physical/virtual), network devices, databases, middleware, and cloud services – can optimize procedures. Limiting data collection to relevant objects can reduce storage costs while giving better visibility into the overall state of the infrastructure.

Clearly outlining the scope before ServiceNow Discovery helps streamline asset discovery, control asset sprawl, and lower expected downtime due to failed changes or unidentified dependencies.

Pro Tip: Set objectives and metrics that align with business-critical applications’ uptime. This will prevent unnecessary scanning of servers during operational hours and give accurate data to maintain a reliable environment. Let’s plan out the discovery process for ServiceNow Discovery.

Planning discovery schedule and credentials

Optimizing the planning of discovery schedules and credentials is key for ServiceNow Discovery implementation. This ensures effective collection of asset info. Organizations must first figure out the scope of their overall discovery requirements. This includes defining what needs to be discovered, analyzed, and monitored. Planning discovery schedules and credentials helps identify assets across the IT infrastructure, including various technologies and cloud vendors.

The type of infrastructure management needs relating to finance, security, compliance, or tech can be determined. This guides the definition and design for automated processes. Organizations should use active scanning and passive network monitoring as part of their discovery schedule process. They must decide when these scans will occur. Site-to-site networks must be given attention when scheduling to capture data without affecting performance.

Credentials validate access to devices or applications being scanned. Fast discovery time is essential, so organizations need reliable services to enhance their discoveries. Self-discovery capabilities enable more teams. By optimizing the planning of discovery schedules and credentials, organizations can gain full control over their IT infrastructure.

Configuring MID Server

Proper MID Server Configuration is a must for ServiceNow Discovery tools to gather and evaluate data from different sources. Follow these steps:

  1. Install JAVA Runtime Environment (JRE) or Java Development Kit (JDK) on the designated server.
  2. Install the MID Server software package on the same server.
  3. Create a service account with admin rights for Windows or Superuser rights for Linux/UNIX-based servers.
  4. Create credentials for every device that needs to be scanned in ServiceNow Discovery.
  5. Define parameters, like IP range, domain, etc., for device scanning.
  6. Configure security settings for communication between the MID Server and ServiceNow instance.

Adequate access control measures should be put in place for configuring MID Server. Configuring a single MID Server is easy, but for complex structures, multiple MID Servers may pose challenges. Seek expert advice for setting up ServiceNow solutions in multi-tiered structures.

These expert recommendations will ensure successful implementation of ServiceNow Discovery. Start configuring MID Server now and reap the benefits of collecting and analyzing data from multiple sources.

Creating discovery schedule

Creating a ServiceNow Discovery schedule is key to the implementation process. To succeed, you must: define the scope of discovery, plan schedules/credentials, configure MID servers, analyze data, create/refine patterns, and validate them. How to create a discovery schedule? Here are 4 things to consider.

  1. Define your objectives. Think how Discovery can fit into your IT infrastructure management plan and support business needs.
  2. Plan your schedules and credentials. Schedule discovery times. Have login credentials ready. Observe security measures.
  3. Configure MID Servers. Install/configure MID server on-premises or in the cloud depending on use case.
  4. Lastly, validate patterns. Validate server patterns to get accurate info about assets on your network.

Remember, the implementation process can be complex. But it’s essential in creating a single platform inventory of IT assets. It can also detect unknown assets before potential threats. This improves endpoint security posture, incident response time protocols, and deployment cycles with minimal human input. Reducing risks in complex enterprise environments.

Analyzing data

Analyzing data in ServiceNow Discovery starts with looking into info from the discovery phase. This step gives the chance to check the identified infrastructure and find correlations between components.

A table can help visualize the steps in data analysis, like data normalization, pattern matching, service model classification, and relationship mapping.

ServiceNow Discovery has a unique feature that finds unused or outdated assets in an IT infrastructure. By recognizing these assets and linking them to business services, costs can be reduced and efficiency can be improved.

For the best results, a precise and up-to-date CMDB is a must. Best practices should also be followed when configuring the MID Server and making discovery schedules and patterns that are tested often. With these methods, organizations get a continuous view of their ever-changing infrastructures.

Creating and refining patterns

Patterns are key to successful ServiceNow Discovery! They are vital for discovering and collecting info on IT assets in different places and running on different OSs. Companies can know their IT environments better by making and refining patterns. This helps them keep their CMDB up to date and exact, which is essential for good IT management.

To do this in ServiceNow Discovery, there are five steps to follow:

  1. Recognize common traits among the assets you want to discover, like software versions, file paths, or IP addresses.
  2. Make a pattern that accurately explains the assets you want to discover, with rules and conditions needed for finding them.
  3. Test the pattern using simulated data to guarantee it works properly.
  4. Based on the testing, refine the pattern to make it better at identifying all relevant IT assets accurately.
  5. Finally, deploy the refined pattern to collect info about your IT assets.

It’s essential to note that recognizing key behaviors while finding similar traits is crucial. By processing these traits with a set of standard rules for each recognition, further steps become simpler, giving more accurate results.

Creating and refining patterns alone won’t let you discover the IT infrastructure management process successfully. Proper implementation and planning are needed, not just for discovery but also for recognizing what has already been found.

Organizations must frequently review and update patterns. As their IT environments change and grow, new patterns may need to be made or existing ones changed. By keeping patterns current, companies can make sure their CMDB is accurate and up-to-date.

Validating patterns

Creating discovery patterns is essential. But validating them is crucial. In ServiceNow Discovery, this process involves tests and simulations to accurately identify and map IT assets.

Admins may run a test discovery or custom probe to verify item accuracy. Validation checks include analyzing collected data for errors such as duplicates or missing info. Validating patterns is vital for reliable CMDB data entry. Monitoring and refining them is necessary as environment changes occur. Regular updates improve their effectiveness, ensuring an up-to-date CMDB for successful IT infrastructure management.

ServiceNow Discovery module for automatic discovery and mapping of IT assets

ServiceNow’s Discovery module is the ideal choice for orgs who want to automate the discovery and mapping of IT assets. Its smart algorithm finds and records all assets in the IT system. This makes asset management easier for IT professionals. Automated discovery and mapping reduces manual work and keeps an up-to-date inventory. This saves time and avoids mistakes.

The Discovery module helps identify connections between assets. This helps understand the effect of changes on the IT setup. Plus, info about configuration items is provided. IT teams can quickly spot any configuration issues, automate compliance tests, and monitor change history. With this data, the org can take action before problems occur.

The module also shows how assets are performing. This helps organizations find areas that need improvement. Overall, ServiceNow’s Discovery module is great for anyone who wants automated discovery and mapping for IT assets.

Best practices and real-world examples for successful implementation

To use ServiceNow Discovery well, it is important to stick to best practices and learn from real-world examples.

One basic best practice is to make sure all infrastructure, even undiscovered IT assets, are visible and monitored with ServiceNow. This has already worked for many organizations, helping to make IT operations smoother and reducing downtime.

Organizations must also work together – IT departments must collaborate with other departments such as finance and HR. This ensures all IT assets are monitored and managed correctly, and can help find redundant assets or cost savings.

It’s also essential to review and update Discovery settings regularly. ServiceNow provides multiple tools, like the Discovery Troubleshooting dashboard, to help users if any issues come up.

By following these best practices and learning from real-world examples, organizations can successfully implement ServiceNow Discovery for smoother IT operations and better asset management.

Importance of accurate and up-to-date CMDB for IT infrastructure management

IT infrastructure management needs an accurate CMDB for successful operations. It is a single source of truth with all the info about IT assets. This helps organizations make smart decisions about asset management, cutting down downtime and increasing efficiency.

ServiceNow Discovery is essential for recognizing infrastructure. It keeps the CMDB up-to-date with real-time insights into hardware, software, devices, and networks.

ServiceNow Discovery scans the infrastructure, looking for security risks. It can find any new devices and outdated software which could be risky.

In summary, a CMDB is key in IT infrastructure management. ServiceNow Discovery is a great tool to achieve this. Plus, it improves efficiency, reduces downtime, and finds security risks.

Types of discovery: horizontal and top-down

Organizations must continuously monitor and update their IT infrastructure to keep up with expanding business requirements. IT discovery aids in identifying and managing these IT assets. In this article, we will examine two types of discovery techniques – horizontal and top-down. We will also delve into the way Service Mapping and Discovery collaborate to enhance IT infrastructure management.

How Service Mapping and Discovery work together

Service Mapping and Discovery modules join forces to give a full overview of a company’s IT infrastructure. With these modules, services, applications, hosts, and devices are easily found and mapped. This means the IT team has a full grasp of the system.

The Service Mapping module is especially useful. It can detect relationships and dependencies in real-time. This helps the Discovery module discover more. Together, they help IT teams to quickly spot service interdependencies and solve problems.

Service Mapping also has a good relationship with Configuration Items (CIs) that the ServiceNow Discovery module locates. Companies can build a detailed service model with this information. This enables IT leaders to learn how their company works. This model helps them identify any service stand-ups or changes that could affect other systems.

Configuration patterns can be used to pick and choose CIs for Service Mapping. Patterns are created in the Discovery module’s Configuration section. When actual data is found through discovery, it is compared with the expected results in the pattern file. This process improves decision-making over time. Service Mapping and Discovery together can help businesses organise their IT infrastructure and improve operations.

Scanning stage in the discovery phase

The scanning phase is important for ServiceNow’s discovery process. It uses multiple protocols, such as IP probe, TCP probe, CDP/LLDP, SNMP, WMI, SSH, LDAP, etc., to scan network segments, detect devices, and collect device-specific information.

Identifying the devices involves factors such as IP address range, port scanning, and network protocols. Each device type has its own discovery needs. For example, a Windows device requires that it be ping-enabled, and admin privileges are needed to access relevant data during the scanning process.

The scanning phase lets users customize the scanning process and pick the protocol they prefer to collect data. By incorporating ServiceNow discovery protocols, the scanning phase is a key step in the discovery process and helps accurately identify the IT infrastructure.

ServiceNow Discovery implementation for dynamic virtualized and cloud systems

With the increasing use of dynamic virtualized and cloud systems, identifying IT infrastructure has become significantly challenging. In this section, we will discuss ServiceNow Discovery implementation, which accurately discovers the entire IT infrastructure, creating a current and precise CMDB. Furthermore, we will explore customized application discovery, integration with cloud vendor configuration interfaces, and support for various technologies, such as Microsoft Azure, Google GCP, IBM Cloud, and Oracle Cloud infrastructure, using application fingerprinting and supervised machine learning algorithms.

Discovering entire IT infrastructure for an accurate and current CMDB

Unlock the power of Machine Learning algorithms to discover your entire IT infrastructure. This involves defining the scope of discovery, scheduling scans, configuring MID servers, analyzing data, and creating and refining patterns.

ServiceNow Discovery helps you identify and categorize all hardware, software, and users in an organization’s IT environment. It also supports application fingerprinting and cloud vendor configuration interfaces.

Creating a discovery schedule and ensuring valid credentials are available are key steps to success. Validate patterns for accuracy before integrating them into production.

IDC studies show that ServiceNow’s Discovery product yields an average ROI of 383% in less than 8 months! Take advantage of this powerful product and customize your IT discovery journey.

Customized application discovery using application fingerprinting supervised machine learning algorithms

ServiceNow Discovery provides tailored application discovery, using application fingerprinting and supervised machine learning. This helps to recognize and manage special programs inside a company’s system.

A table can be created with columns such as Application, System/Environment, Discovery Method, and Result Interpretation. The Application column details specific applications which need customized discovery. The System/Environment column specifies where these applications are located in an organization’s IT infrastructure. The Discovery Method column explains how the applications are discovered using machine learning. Finally, Result Interpretation outlines how the obtained data is used to identify the unique features of each application.

It’s important to note that service mapping is an important part of tailored application discovery. It locates dependencies and links between different components of an organization’s IT infrastructure, offering a comprehensive view of the whole IT environment. Combining service mapping with ServiceNow Discovery, corporations can effectively manage their entire IT infrastructure.

Also, corporations can discover and manage their cloud infrastructure through ServiceNow’s seamless integration with major suppliers and support for various technologies.

Integration with cloud vendor configuration interfaces and support for various technologies

The ServiceNow Discovery module is a powerful tool that offers integration with various techs and cloud vendor config interfaces. These include Microsoft Azure, Google GCP, IBM Cloud, and Oracle Cloud Infrastructure. It simplifies complexity of hybrid environments by providing a single interface.

This module’s greatest advantage is support for multiple cloud-based infrastructures. See the table below:

Cloud Services Supported
Microsoft Azure
Google GCP
IBM Cloud
Oracle Cloud Infrastructure

It employs a common method to discover assets regardless of the tech. It integrates with cloud-native management solutions and uses APIs to scan virtual systems. It automatically identifies key info relating to apps running on VMs or containers in clouds.

For example, a company named XYZ had difficulty managing their heterogeneous IT portfolio. After implementing the ServiceNow Discovery module, they gained insights into their entire IT infrastructure landscape, including third-party software licenses and potential security risks. This helped streamline operations, save costs, and enhance performance.

Integration with cloud vendor config interfaces and support for various technologies makes it easier for companies like XYZ to manage hybrid environments, minimize risks, and boost efficiency.

Support for Microsoft Azure, Google GCP, IBM Cloud, and Oracle Cloud infrastructure

ServiceNow Discovery supports resource discovery in plenty of cloud platforms, such as Microsoft Azure, Google GCP, IBM Cloud, and Oracle Cloud Infrastructure (OCI). Each cloud tech has its own features.

For example,

  • Microsoft Azure enables resource discovery, mapping dependency and CMDB updates.
  • Google GCP automates virtual machine and cloud service discovery and provides configuration item data for better management.

Organizations can customize discoveries to their particular needs. This allows exact identification and tracking of assets and efficient tracking of config changes over time. Overall, ServiceNow Discovery offers support for a variety of cloud technologies and flexibility for organizations to suit their requirements.

Five Facts About ServiceNow Discovery: Identifying IT Infrastructure:

  • ✅ ServiceNow Discovery helps gain visibility into IT environments and proactively address issues. (Source: LinkedIn)
  • ✅ Best practices for implementing ServiceNow Discovery involve defining the scope of discovery, planning discovery schedule and credentials, configuring MID Server, creating discovery schedule, analyzing data, creating and refining patterns, and validating patterns. (Source: LinkedIn)
  • ✅ Improper management of IT assets can have financial, customer, operational, and ITOM impacts such as lost employee productivity, small returns on investments or assets, inability to derive revenue from new products and expand the existing customer base, underutilization of assets, inaccurate forecasting and planning, delayed delivery of services, an unreliable approach to ascertain IT resources, difficulty tracking changes in infrastructure, and a lack of transparency. (Source: Vsoft Digital)
  • ✅ ServiceNow Discovery can discover the entire IT infrastructure, creating an accurate and current record in the CMDB. It can also discover customized applications using application fingerprinting supervised machine learning algorithms. Discovery integrates with cloud vendor configuration interfaces and supports various technologies such as Kubernetes, Docker, Microsoft Azure, Google GCP, IBM Cloud, Oracle Cloud infrastructure, and AWS Lambda. (Source: Aelum Consulting)
  • ✅ There are two types of discovery: horizontal and top-down. Horizontal discovery scans the network and populates the CMDB with CIs it finds, but does not create relationships based on business services. Top-down discovery maps CIs that are part of business services and establishes relationships between them. Service Mapping and Discovery typically work together, with horizontal discovery being run first to find CIs and then top-down discovery to establish relationships. The discovery phase has a scanning stage, where a probe is initiated. (Source: ServiceNow Helpdesk)

FAQs about Servicenow Discovery: Identifying It Infrastructure

What is ServiceNow Discovery and how can it help improve service delivery?

ServiceNow Discovery is a module in ServiceNow ITOM that automatically discovers and maps IT assets for a complete picture of the environment. By providing visibility into the IT infrastructure, ServiceNow Discovery helps IT teams proactively address issues and improve service delivery.

What are the two types of discovery used in ServiceNow?

There are two types of discovery: horizontal and top-down. Horizontal discovery scans the network and populates the CMDB with CIs it finds, but does not create relationships based on business services. Top-down discovery maps CIs that are part of business services and establishes relationships between them.

How does ServiceNow Discovery improve IT asset management?

In the last decade, there has been a significant increase in the need for business IT assets to maintain productivity and profitability. Improper management of assets can have financial, customer, operational, and ITOM impacts. ServiceNow Discovery ensures hassle-free IT asset management and promotes better business decisions by discovering the entire IT infrastructure, creating an accurate and current record in the CMDB, and supporting various technologies such as Kubernetes, Docker, and AWS Lambda.

What are the financial, customer, operational, and ITOM impacts of improper asset management?

Financial impacts of improper asset management include lost employee productivity and small returns on investments or assets. Customer impacts include the inability to derive revenue from new products and expand the existing customer base. Operational impacts include underutilization of assets, inaccurate forecasting and planning, and delayed delivery of services. ITOM impacts include an unreliable approach to ascertain IT resources, difficulty tracking changes in infrastructure, and a lack of transparency.

How does ServiceNow Discovery work with Service Mapping?

Service Mapping and Discovery typically work together, with horizontal discovery being run first to find CIs and then top-down discovery to establish relationships. This turns a CMDB into a true CMDB with relationships and helps IT teams manage, monitor, track, and analyze infrastructure and map it to business services.

What recent releases and patterns are used in ServiceNow Discovery?

Recent releases of ServiceNow Discovery include support for cloud vendor configuration interfaces and various technologies such as Kubernetes, Docker, and AWS Lambda. It also supports Microsoft Azure, Google GCP, IBM Cloud, and Oracle Cloud infrastructure. Also, service mapping and application fingerprinting supervised machine learning algorithms are used to discover customized applications. Patterns are also created and refined to analyze data and establish relationships between IT assets and business services.