Path to ServiceNow Certification: A Comprehensive Guide

Key Takeaway:

  • ServiceNow certification is important for successful implementation and maintenance of the platform, and can lead to promotions and salary increases.
  • The IDC’s 2021 ServiceNow Professional Impact study shows that certification positively impacts careers, with 69% of respondents agreeing.
  • ServiceNow offers various professional certifications to validate expertise and increase value, with three categories of certifications available: Micro-Certifications, Mainline Certifications, and Expert Programs.
  • Mainline Certifications focus on using, implementing, and maintaining the Now Platform with an emphasis on customer success.
  • ServiceNow is a cloud-based software platform used for IT Service Management (ITSM) that automates IT Business Management, and is designed based on ITIL guidelines to give service-exposure for tasks, activities, and processes.
  • It was initiated as Glidesoft, Inc. in 2003 by Fred Luddy and later included in California in 2004.
  • Users can select their most comfortable support interface.
  • There are 7 use cases of ServiceNow, including ServiceNow Demand Management, which enables organizations to track, govern, and promote incoming ideas and demands.
  • ServiceNow takes demands through six collaborative stages: Draft, Submitted, Screening, Qualified, Approved, and Completed, and also graphs demands by threat, value, and size to support assessment.
  • Release Automation to ServiceNow automates duties as part of the release channel, such as creating change requests when a build is ready for deployment.

Introduction to ServiceNow Certification

ServiceNow is a highly sought-after technology in the IT industry. This section introduces ServiceNow Certification and its significance. We will examine the numerous advantages of ServiceNow Certification and how it can boost your career opportunities.

Importance of ServiceNow Certification

ServiceNow certification is essential for those who want to properly use the platform. Without it, understanding the software details can be difficult, making implementation and maintenance hard.

Certification brings many benefits to those working with ServiceNow. It shows expertise and knowledge in a certain ServiceNow area, which can lead to better job prospects and higher salaries. Having certification also shows commitment and dedication to improving skills, something employers appreciate.

Benefits of certification go beyond simply using the platform. Individuals can get certifications based on their interests or areas of expertise. This makes them experts in specific functions or features of the software. For example, getting IT service management or asset management certifications builds competency in those areas.

Certification courses also teach users about various ServiceNow use cases. This lets certified professionals apply tailored techniques to each business need, leading to improved efficiency and faster returns.

In conclusion, certification in various ServiceNow areas makes an individual an expert, which brings recognition in the industry, higher salaries, more job opportunities, and an edge over non-certified personnel.

Benefits of ServiceNow Certification

Gaining a ServiceNow certification provides many advantages for people and businesses. It is a globally-recognised qualification that validates knowledge and abilities in using, configuring, administering, and managing the ServiceNow platform. It gives certified individuals recognition in the competitive job market, which can help with career progression.

Furthermore, those with ServiceNow credentials tend to be more productive and deliver better business results – leading to better performance.

Obtaining a ServiceNow certification also helps to strengthen abilities and learn new skills, demonstrating an eagerness for personal growth to employers. The salary of certified people is usually higher than non-certified ones. Also, they can quickly adjust to changes in technology, improving organisational effectiveness.

In conclusion, gaining a ServiceNow certification is essential for those wishing to progress their careers and enhance their tech abilities for better business results. It is a valuable investment for individuals and organisations, as it has many benefits.

Understanding the different types of ServiceNow certifications

ServiceNow offers certifications to validate professionals’ abilities in managing and using its programs. Such certifications demonstrate expertise in areas like System Administrator, Implementation Specialist, Application Developer, System Architect, Implementation Expert, and Master Architect.

Professionals can pick the program that fits their profile and goals. There are also specialized certifications for domains like IT Service Management and HR Service Management, which can boost professionals’ reputation and show their skills in ServiceNow’s platform.

It is important to stay up-to-date on ServiceNow’s features and upgrades so they can upgrade their certifications. By knowing the different types of ServiceNow certifications, professionals can choose the one that suits them and show their abilities in managing and using ServiceNow applications.

Starting the certification path as early as possible

Beginning your certification path early in your career is a must for IT professionals. ServiceNow certifications are predicted to be significant due to their quick growth and increasing market share. Starting early increases the chances of passing the exam and getting an edge in the job market.

Multiple attempts in the exam are usually needed before passing. So, starting early gives more chances for success. Earning a ServiceNow certification early can open many job opportunities which may not have been possible without it.

Many IT professionals don’t consider certifications important. However, a ServiceNow certification proves your proficiency and gives you an edge over other candidates. Plus, starting early provides personalized attention from advisors, mentors, and instructors which can help you succeed. Therefore, consider beginning your certification path early to give yourself the best chance of success in your career.

Understanding the basics of ServiceNow software platform

ServiceNow is a cloud-based platform with exceptional IT service, operations, and business management capabilities. It is comprehensive, scalable, and customizable. Organizations can use it to manage and automate their IT services and workflows.

The platform has modules for incident management, change management, problem management, asset management, and service catalog management. It also offers IT operations management modules like discovery, event management, and orchestration.

Reporting and analytics tools generate reports, dashboards, and KPIs to identify areas for improvement and support data-driven decisions. Training and development programs are key to leveraging the platform’s full potential.

Staying informed with the latest ServiceNow updates and features is essential. Engaging with the community, attending events, and staying updated helps organizations stay ahead in the IT services world.

ServiceNow’s use cases

ServiceNow is a cloud-based platform that offers a wide range of services, such as IT, HR, customer service, and security operations. It helps companies manage digital workflows, automate tedious tasks, and reduce their workload.

It is especially effective at managing workflows. Its ITSM module provides full visibility into IT infrastructure, lessens downtime, and optimizes resource usage. The HRSM module streamlines employee onboarding and offboarding. CSM simplifies customer relationships, automates case management, and boosts customer experience.

Plus, ServiceNow also provides tools for Security Operations, IT Business Management, and IT Operations Management. These tools bring automation, analytics, and full visibility into an organization’s operations. They improve performance and productivity.

Forbes listed ServiceNow among the world’s most innovative companies in 2021. The recognition showcases its mission to change digital workflows and deliver value to customers. All in all, ServiceNow handles various use cases and is a dependable platform for digital workflow management.

Different certifications offered by ServiceNow

ServiceNow provides various certifications for professionals to enhance their skills and exhibit their expertise. This section focuses on the available certifications that equip learners with the necessary tools and knowledge to overcome significant business challenges. The certifications include the Certified Application Developer and Asset Management Certification, among others. These certifications cater to professionals seeking to advance their ServiceNow careers.

Certified Implementation Specialist Certification

The Certified Implementation Specialist certification is vital for ServiceNow professionals. It proves their ability to implement, configure, and manage the ServiceNow platform for different business needs. The examination tests knowledge and skills in implementing ServiceNow solutions, evaluating ITSM processes, system administration, database management, and data integration.

Benefits of the certification include:

  • Showcasing platform expertise.
  • Creating new job opportunities.
  • Advancing salaries.
  • Demonstrating the ability to implement projects effectively using industry best practices.

Having a strong foundational understanding of the ServiceNow platform is essential. We recommend gaining hands-on experience through relevant training courses and real-world projects before taking the exam.

Service Management Certification

To earn Service Management Certification, one must be proficient in ITIL concepts and have the ability to utilize the ServiceNow platform to produce efficient service management solutions. Expertise in configuring and customizing ITSM modules, such as Change Management, Configuration Management, Incident Management, and Problem Management is necessary.

This certification grants knowledge of service management best practices and teaches how to craft automated processes that optimize customer service. To pass, 60 multiple-choice questions need to be answered within 90 minutes. Topics include Change Management, Incident Management, Knowledge Management, Problem Management, and other ITSM processes. A minimum score of 70% is required.

Therefore, Service Management Certification is valuable for those looking to sharpen their aptitude in formulating service management solutions using the ServiceNow platform. It sets them apart as experts in fashioning practical ITSM models essential for businesses.

For extra credit, Asset Management Certification can be a great advantage – it’s helpful for more than keeping track of your coffee mug.

Asset Management Certification

Asset Management Certification is a must-have course for professionals who want to skillfully manage their firm’s assets, such as software, hardware, and financial assets. Candidates taking this certification get to learn a range of strategies and techniques to monitor and analyze assets more effectively. Through it, they can gain valuable skills in managing contracts, licenses, maintenance schedules, and other vital data about assets.

Moreover, this certification provides an opportunity to execute policies that help to speed up procurement models and change management processes in the organization. With these policies in place, businesses can achieve projects quicker while keeping track of their inventory. What’s more, asset management certification allows the creation of insightful reports that give a clear view of asset utilization levels at any given time.

In short, Asset Management Certification is important for businesses of all sizes since it helps them track their assets more proficiently, improve operational efficiency, and make data-driven decisions based on real-time information about assets. With this certification, businesses can process audits and compliance requests easily without having issues during inspection times. By acquiring asset management certification, professionals can be sure that their skills are up-to-date, and their organizations are outfitted with the best tools to manage assets.

Certified System Administrator Certification

A Certified System Administrator Certification is a must-have for those who want to manage ServiceNow systems. It proves one can configure, govern, and maintain them. It also shows knowledge in user admin, data management, reporting/analytics, and more.

The certification exam has two parts: multiple-choice and lab exercises. It covers domains such as User Interface & Navigation, Collaboration, Database Administration, Reporting & Analytics, Workflow Management, Core Configuration, User Data Administration, and Event Management.

Getting this certification helps people find high-paying jobs in ITSM, BPA, and SAM. So, if you’re looking for a career in any of these fields, getting a Certified System Administrator Certification is the way to go.

Certified Application Developer Certification

Acquiring the Certified Application Developer Certification from ServiceNow is essential for IT professionals. It showcases their proficiency in designing, developing, and deploying custom applications for ServiceNow. This certifies their ability to use framework concepts, database tables, user interfaces, etc.

The cert requires individuals to pass a performance-based exam. This tests their proficiency in:

  1. Application design/development
  2. Data modeling
  3. Scripting languages
  4. Security protocols

It ensures they can build custom applications that automate workflows, while following security measures. This certification is advantageous for IT developers, analysts, and consultants. It demonstrates their commitment to staying current with service management trends. It also shows their competence in the field of certified application developer certification.

Certified Implementation Specialist – IT Service Management Certification

Achieving the Certified Implementation Specialist – IT Service Management Certification is a great accomplishment. It validates individuals’ technical knowledge and skills in implementing IT service management solutions. They must know how to align IT services with business goals, improve service availability, respond quickly to changing business needs, lower operational costs, and enhance user satisfaction. Plus, they must be able to troubleshoot and resolve issues in existing ITSM configurations.

To get this certification, they must pass the relevant examination set by ServiceNow Corporation. This exam has 60 multiple-choice questions based on real-life scenarios and requires critical thinking skills. It tests their knowledge in:

  1. Incident Management
  2. Problem Management
  3. Change Management
  4. Knowledge Management
  5. Service Catalog
  6. Configuration Management Database (CMDB)
  7. Reporting & Analytics, and
  8. Foundations & Navigation Module

Passing this certification proves their proficiency in these areas.

In addition to Certified Implementation Specialist – IT Service Management Certification, there is Certified Implementation Specialist – Project Portfolio Management Certification. This helps individuals to manage projects proficiently.

Certified Implementation Specialist – Project Portfolio Management Certification

ServiceNow offers a Certified Implementation Specialist in Project Portfolio Management certification. It’s perfect for those who want to develop their project planning and resource management abilities. Candidates must have experience with IT project management or IT service delivery, and a strong knowledge of core ITIL processes such as change management, incident management, and service level management.

This certification requires knowledge of the ServiceNow platform architecture, business requirements analysis, process documentation techniques, and reporting tools. You need to pass a proctored multiple-choice exam of 60 questions, plus a practical lab exam. It tests your ability to apply knowledge to real-world scenarios. It covers cloud portfolio setup and config, PPM fundamentals, project-based workflows, resource management using PPM module and task-based assignments.

Getting this certification can open new job prospects. It equips IT managers with the skills and knowledge needed to manage resources without compromising quality. This increases efficiency while improving customer satisfaction. The Certified Implementation Specialist in Project Portfolio Management certification from ServiceNow is an amazing chance for professionals to hone their skills and advance their careers.

Understanding the exam structure and domains

Whether you are interested in becoming a Certified Implementation Specialist, a Certified System Administrator, or a Certified Application Developer, it is essential to understand the exam structure and domains for each certification. In this section, we will delve into the details of the exam structure and domains for each of the six ServiceNow certifications. This will equip you with the knowledge you need to pass your exams and become a certified ServiceNow professional.

Exam structure and domains for Certified Implementation Specialist Certification

The Certified Implementation Specialist Certification exam is structured to test a candidate’s mastery of ServiceNow’s platform. Sixty multiple-choice questions must be completed in ninety minutes. To be eligible, candidates must have taken a training course and have six months of practical experience. Plus, an examination voucher key is needed for authorization.

The exam tests understanding, plus proficiency in different domains like:

  1. User Interface & Navigation (3%)
  2. Collaboration (4%)
  3. Core Configuration(33%)
  4. Data Management(6%)
  5. Discovery & CMDB(8%)
  6. Implementation, Integration& Security(20%)
  7. Service Administration (28%)

A colleague pursuing the certification said it would boost their career. It would verify knowledge and qualifications for handling ServiceNow projects. So, mastering the exam structure and domains is essential to demonstrate proficiency in implementing ServiceNow’s platform.

Exam structure and domains for Service Management Certification

ServiceNow offers a Service Management Certification exam. It challenges individuals to demonstrate understanding of the fundamentals of ServiceNow. The exam focuses on service management topics such as incident management, problem management, change management, knowledge management, CMDB, and reporting.

The exam consists of 60 multiple-choice questions. Candidates have 90 minutes to complete them. To pass, one must score 70%. It takes effort and dedication to get this certification.

To prepare for the exam, prospective examinees should understand the basics of ServiceNow and become familiar with its use cases. This way, they can be well-prepared to answer questions related to the structure and domains for service management certification. Eventually, they will be certified experts in the platform.

Exam structure and domains for Asset Management Certification

To gain Asset Management certification, you need to have a complete understanding of ServiceNow’s operating model. The exam tests a framework made up of different modules and how they link. Parameters like Discovery, Inventory, Warehousing, Contract Management, Software Usage Tracking & Reconciliation, Cost & Depreciation Management, and Reporting decide the exam structure and domains. These topics show the growing skills needed to operate ServiceNow, and experienced understanding of configuration activities.

To be eligible for the exam, you must learn at least one scripting language. Java Script and Angular are popular options for scripting exercises that help build programming perspectives in ServiceNow’s operating model.

Exam structure and domains for Certified System Administrator Certification

To get the ServiceNow Certified System Administrator Certification, it’s important to know the exam structure and domains. The table below shows the weightage for each domain:

User Interface & Navigation20%
Database Administration30%
Service Administration30%
Application Security10%

Questions are asked in areas such as data security management, database system management, and application security maintenance. Data security management has the highest weightage of 30%.
No specific knowledge is needed, but having basic IT knowledge helps. To get the Certified Application Developer Certification, candidates must prepare for the exam by studying the domains.

Exam structure and domains for Certified Application Developer Certification

To get Certified Application Developer Certification, you need to pass an exam with topics related to ServiceNow platform. The exam includes multiple-choice questions and has a 90-minute time limit. There are approximately 60 questions. The domains for this certification are Scripting for Applications, Application Design & Development, Performance & Best Practices, and Data Management. The Certified System Administrator Certification is a prerequisite.

To ace this exam, devote time and energy. Having knowledge of technical concepts to help customers can be advantageous for your career. Get ready to take the IT Service Management Certification exam confidently.

Exam structure and domains for Certified Implementation Specialist – IT Service Management Certification

To become ServiceNow certified in ITSM, a candidate must pass the certification exam. The exam tests the candidate’s knowledge and experience of configuring, managing, and implementing ServiceNow applications. It covers four domains: ServiceNow Applications, ITSM Processes, System Administration and Configuration Tools. Each has particular requirements for successful implementation. A strong understanding of each domain is essential to pass the exam.

ServiceNow Applications entails knowledge of configuration and customization. ITSM Processes focus on ITIL processes and their use in ServiceNow. System Administration includes security, reporting, etc. Configuration Tools concern business rules, workflows, etc.

Also, online sources such as blogs, user groups, or study groups provide help to understand the concepts of the exam. With thorough preparation, the candidate can pass the ServiceNow Certified Implementation Specialist in IT Service Management exam.

Finally, certification in Project Portfolio Management is valuable. Without a plan, managing projects is like kayaking without a paddle. This certification develops the skills and knowledge for efficient and effective project management.

Exam structure and domains for Certified Implementation Specialist – Project Portfolio Management Certification

The Certified Implementation Specialist – Project Portfolio Management Certification tests a variety of aspects of PPM implementation. The exam structure and domains are shown in the table below. Each domain has a percentage allocated to it.

Project Portfolio Management FundamentalsThis domain covers 23% and focuses on portfolios, ideation processes, and portfolio reporting.
PPM Architecture and ConfigurationThis domain covers 38% and focuses on designing and configuring PPM applications and components.
Financial Management for PortfoliosThis domain covers 22% and examines knowledge of financial management concepts with PPM.
Portfolio GovernanceThis domain covers 17% and focuses on governance concepts used in PPM to ensure successful outcomes.

To obtain this certification, candidates must prove their ability to effectively implement ServiceNow’s Project Portfolio Management solutions. This includes configuring business rules, integrating data, understanding configuration options, and designing approval workflows. All of this will be useful when preparing for the exam.

Conclusion and the importance of ServiceNow certification for successful implementation and maintenance of the platform .

To wrap it up, ServiceNow Certification is a must for professionals to guarantee successful setup and upkeep of the platform. Modern IT systems and platforms are becoming more complicated, so having a certified specialist in the organization is a must to stop errors and downtime. The certification provides an extensive understanding of the platform’s features, configuration, and customisation choices, allowing individuals to create, execute, and keep a proficient and successful ServiceNow environment.

Furthermore, attaining ServiceNow certification is beneficial not only for the organisation but also for career growth and success. It is a highly sought-after certification in the IT world, with intensifying demand. Many organisations call for ServiceNow certification for specific roles, which is an amazing opportunity for professionals to increase their employability and get higher-paying jobs.

Five Facts About the Path to ServiceNow Certification:

  • ✅ ServiceNow certification is important for successful implementation and maintenance of the platform. (Source: Beyond20)
  • ✅ IDC’s 2021 ServiceNow Professional Impact study shows that certification positively impacts careers, with 69% of respondents agreeing. (Source: Beyond20)
  • ✅ Certification can lead to promotions and salary increases. (Source: Beyond20)
  • ✅ There are three categories of ServiceNow certifications: Micro-Certifications, Mainline Certifications, and Expert Programs. (Source: Beyond20)
  • ✅ It is recommended to start defining a certification path as soon as possible to understand which courses and exams are required for certification. (Source: Beyond20)

FAQs about Path To Servicenow Certification: A Comprehensive Guide

What is ServiceNow certification?

ServiceNow certification validates expertise in successfully implementing and maintaining the ServiceNow platform. It is essential for the successful implementation and maintenance of the platform.

What are the benefits of getting ServiceNow certified?

Certification positively impacts careers, with 69% of respondents in IDC’s 2021 ServiceNow Professional Impact study agreeing. It can lead to promotions and salary increases.

What are the different categories of ServiceNow certifications?

There are three categories of ServiceNow certifications: Micro-Certifications, Mainline Certifications, and Expert Programs. Mainline Certifications focus on using, implementing, and maintaining the Now Platform with an emphasis on customer success.

What are some popular integration patterns used in ServiceNow?

One popular integration pattern automates alteration requests, while another automates asset tracking. ServiceNow offers flexibility, power, and dependability to obtain the aims of event and issue management.

What are the required courses and exams for ServiceNow certification?

ServiceNow offers various professional certifications to validate expertise and increase value. Understanding which courses and exams are required for certification can be intimidating. It is recommended to start defining a certification path as soon as possible. Mainline Certifications include 60 questions, and the exam lasts 130 minutes covering domains.

What is the best ServiceNow certification to pursue?

The best ServiceNow certification depends on individual career goals and expertise. It is recommended to start defining a certification path as soon as possible.